Corporate Relationship Officer – Nairobi

Responsibilities and Accountabilities

• Credit Application file set up and follow up.
• Collect and analyze customers or prospect financial statements and other documents.
• Analysis and preparation of credit facility application files, and adherence to pricing conditions negotiated, within set SLAs after receipt of all the documents from the customers.
• Sets up dashboards on commercial performance and risk on customers, and timely reporting of downgraded situations to the Relationship Manager.
• Provides performance dashboards to the Relationship manager including business opportunities that contribute to the overall growth of the portfolio.
• Identify opportunities to cross sell the Bank’s various products.
• Shadowing the Relationship Manager in managing the portfolio.
• Analysis of the real needs of customer and checks consistency of requested and proposed facilities.
• Ensures retention of clients while enriching and updating prospect databases.
• Identify opportunities to meet customer needs and for cross sell.
• Follow up on customer complaint/s and ensures delivery within Service Level Agreements and procedures.
• Counterparty Risk Contribution : Updates time schedules of customer files: KYC information, call reports, maturities, completion of security documentation, insurances, rates and loan instalment arrears.
• End to end credit approval process.
• Monitoring of Covenants- Ensure that all the post drawdown covenants are met by customers.

Minimum Requirements; Work Experience, Academic and Professional Qualifications.

• 4 years Banking Experience, the last 2 of which should be in role in business development and/or credit.
• Strong credit skills and good understanding of SME and Corporate Banking Products.
• A Bachelor’s degree in Business Studies or similar area.

Competencies and Attributes.

• Leadership – provides advise and support the Bank/Branch and operations teams in ensuring proper customer management and customer satisfaction.
• Communication Skills (Verbal & Written) and Presentation skills – ability to articulate clearly to clients on the various products and solutions to meet their needs.
• Stakeholder Management – demonstrate interpersonal skills in the identification, analysis, and planning of actions to communicate with, negotiate with and influence various stakeholders.
• Adaptability – Ability to adapt quickly to new and diverse environments including economic and sectoral changes affecting the business industry.
• Emotional Intelligence – the ability to understand and manage own emotions, team, and various stakeholders including managing conflict.
• Analytical Skills – ability to analyze client financial information for decision making by the relevant stakeholders.