Relationship Officer – Custodial Services

Job Purpose: Grow Bank’s custodial services offering to corporate and institutional clients, high net worth individual and investment groups positively contributing to the Bank’s profit & loss account.

Responsibilities and Accountabilities:

Business, Relationship & Sales Management – 70%

• Create sustainable business pipeline and conversion into business covering corporate and institutional clients, HNIs and investment groups.
• Deliver value added services to clients by active participation in business growth opportunities in relation to developing and execution of new custodial products.
• Meet all Custody Clients at least once every quarter.
• Develop and implement a call plan for new target clients.
• Create product awareness via regular internal/external stakeholder meetings and events.
• Actively scout for and apply for RFP / RFI and pension scheme tenders and meet the application deadlines.
• Cross sell other bank products to prospective clients.
• Manage service delivery in accordance with the business plan and in close liaison with other business teams and product partners.
• Strengthen client relationships and ensure customer satisfaction by maintaining high visibility with client relationships.
• Ensure that all Client requirement/communication/ queries logged in are responded to within 24 hours of receipt. Holding response to be sent the same day in case the final response requires further investigation.
• Provide clients with timely notification of issues impacting the market and their assets
• Provide timely notification and advice to the to the bank management on issues and developments in the Custodial space.
• Continuous improvement and subsequent implementation of interdepartmental and client SLAs.

Operational Management – 10%

Account Opening

• Facilitate smooth account opening and ensure that outstanding account documentation is kept to a minimum
• Facilitate take-on of client assets from other custodians and stockbrokers for new and existing clients
• Constantly monitor and maintain service standards

Process – Reporting

• Review client & regulatory report packs for assigned accounts on a monthly & quarterly basis
• Attend quarterly review meetings and AGMs for trustees, fund managers  and clients

Process – Corporate Actions

• Effective follow up with the clients who have not provided the voluntary corporate actions instructions.
• Interact effectively with the Officers of other Sections to ensure adherence to guidelines for securities accounts, dematerialization and physical securities maintenance and smooth processing of transactions.

Risk and Compliance

• Support Head of Institutional Banking and Custodial Services and the Custodial Operations team to ensure operations are managed in strict compliance with the various local laws, jurisdictions, bank risk standards and custodial services policy guide
• Support Head of Institutional Banking and Custodial Services to manage and direct Operational Risk Management and Controls for the custody service to ensure that the unit has minimal audit exceptions.
• Ensure that the regulatory requirements and deadlines are adhered to with real-time escalation of any possible operational incidents / operational loss / complaints to Head of Institutional Banking and Custodial Services.

Minimum Requirements

• A degree in a business related field i.e Bachelor of Commerce, Business Administration, Economics or Banking/Finance OR its equivalent.
• CISI qualification.
• Formal training in relationship management.
• 5 years banking experience, 3 of these in Custodial Services