Business Systems Support Officer

Responsibilities and Accountabilities

• End-of-Day Batch Processing – Execution of batch processing on all systems that require this procedure to be done including Core Banking, Clearing System, Recoveries System.
• Service Availability – ensuring uptime and accessibility for all channels and business applications and reducing unplanned downtime by
  1. Performing proactive monitoring of the systems and ensuring proper failover/redundancy.
  2. Ensuring all servers are running on the latest stable version of the operating systems, applications, database, plugins etc.
• Risk Management – minimize operational risk by Implementing comprehensive risk management practices and ensuring closure of audit findings, adherence to scheduled backup procedures, and regular performance of disaster recovery tests.
• Service Desk Management – ensuring closure of all business systems related tickets as per the SLA by prioritizing tickets based on their impact, regularly monitoring the ticket queues to identify any backlog or bottlenecks, escalation of tickets to the relevant stakeholders or vendors while ensuring to follow up on the same and regularly updating the internal customers on status of their pending requests.
• Systems Monitoring – conducting scheduled health checks as per the stipulated checklist and proactively identifying areas of inefficiency or bottlenecks as well as addressing the identified issues to ensure stability of business systems.
• Project Implementation – ensure successful implementation of IT business systems projects by achieving all project milestones and actively participating in and testing projects outside of IT as needed.
• Incident Management – document and track incidents, identifying root causes and implementing preventive measures to mitigate future occurrences.
• First level support for all business systems – promptly address user issues and provide first level support for all business systems by trouble shooting and diagnosing incoming requests and providing the required technical assistance.
• Documentation and Reporting – maintaining comprehensive records of all business systems inventory by regularly updating the inventory for accountability and asset management purposes.

Minimum Requirements; Work Experience, Academic and Professional Qualifications.

• Bachelor’s degree in computer science, computer engineering or any IT related field.
• Minimum two years’ experience supporting business applications including database administration.
• Must have thorough knowledge of Oracle 11g and above, MySQL, MSSQL
• Knowledge of other modern databases is an added advantage.

Competencies and Attributes

1. Knowledge of current IT technologies – thorough knowledge and experience in database management systems, SQL and software development methodologies.
2. Work autonomously – ability to function without human intervention
3. Good communication and interpersonal skills – engage users and to understand and address all requests.
4. Strong problem solving and analysis skills – ability to critically analyze a provide solutions.
5. Works well under pressure – ability to deliver desired results in a fast-paced environment handling tasks with conflicting demands/timelines.