Security and Investigations Officer

Responsibilities and Accountabilities

• Monitor daily security operations across all branches, ATMs, and Bank facilities.
• Conduct regular security inspections in branches and offices to confirm compliance with Bank security procedures.
• Supervise contracted security guards and confirm proper deployment, discipline, and performance.
• Review guard occurrence books and ensure incidents are reported promptly.
• Ensure access control procedures are followed in all Bank premises.
• Monitor CCTV operations and coordinate retrieval of footage when required.
• Support security planning during cash movements and other high risk operations.
• Respond to reported security incidents across branches and offices.
• Record and document all incidents in line with Bank reporting procedures.
• Ensure incidents are escalated to the Head of Security and relevant management when necessary.
• Follow up with branches to confirm corrective actions are implemented.
• Investigate cases involving theft, fraud, staff misconduct, security breaches, or loss of Bank property.
• Collect and review evidence including CCTV footage, system logs, and witness statements.
• Interview staff and other persons involved in incidents.
• Prepare investigation reports outlining findings and recommended action.
• Support disciplinary or legal processes when investigations require further action.
• Conduct security risk assessments in branches, offices, and ATMs.
• Identify weaknesses in physical security controls and recommend improvements.
• Review security arrangements in new branches before opening.
• Liaise with police and other security agencies during investigations and incident response.
• Follow up cases reported to law enforcement until closure.
• Represent the Bank in security related matters involving external agencies.
• Ensure branches comply with the Bank’s security policies and procedures.
• Maintain records of incidents, investigations, and security inspections.
• Prepare periodic security reports for the Head of Security.
• Guide staff on security procedures and reporting of suspicious activities.
• Support awareness sessions on fraud prevention and physical security practices.

Competencies and Attributes

• Investigation and interviewing skills
• Incident analysis and report writing
• Knowledge of physical security systems and procedures
• Good coordination with internal teams and external agencies
• Integrity, confidentiality, and sound judgment

Minimum Requirements; Work Experience, Academic and Professional Qualifications.

• Bachelor’s degree in Security Management, Criminology, Law, or a related field.
• Professional training in investigations or security management is an advantage.
• At least 3–5 years experience in security operations or investigations, preferably in the banking or financial sector.