Bank of Africa Kenya Limited (“BOA”, “we”, “our”, “us”) is committed to protecting the privacy and security of the personal data we collect. This Cookies Guideline explains what cookies are and how we use them on boakenya.com and our related digital banking channels.
This guideline should be read together with our Privacy Center and our Terms and Conditions.
1. Definitions
“BOA”, “we”, “our” and “us” means Bank of Africa Kenya Limited, its successors in title and assigns, and its affiliates and/or subsidiaries as may from time to time be specified by the Bank to you.
“You” means:
- a Customer (including personal representatives and authorised signatories) operating an account held with us, or any person who uses our products, services or digital channels, or accesses our website;
- any agent, dealer, merchant or third-party service provider who has signed an agreement with us and is recognised as such under applicable laws or regulations;
- any visitor, including contractors, subcontractors or other third parties, who visits our website or digital channels.
2. What are cookies?
Cookies are small text files stored on your computer, mobile phone or other device when you first visit a website or use a digital application. They contain details of your browsing activity on that site. When you return to a website that uses the same cookies, it recognises the cookie and, by extension, your browsing device.
Cookies do not typically identify you personally, but personal information we hold about you may be linked to information obtained from cookies.
3. What information do we collect about you?
Our website uses cookies to understand how people use it. In some areas of the site we ask you directly for information (see our Privacy Center). Otherwise, you can browse our website without providing your information.
4. How do we use cookies?
We use cookies to:
- enhance your experience when visiting our website;
- analyse website traffic and performance so we can improve our digital services;
- remember your username and preferences, so the content shown to you is more relevant;
- help detect fraud and unusual activity, for your security;
- determine which of our products, services and offers may be relevant to you;
- tailor the marketing you see on social media, apps and other websites.
5. The types of cookies we use
a) Strictly Necessary cookies. These essential cookies are set throughout our website and are used to: allow secure log-in and let you adjust your preferences; determine whether cookies are enabled in your browser; temporarily carry information between pages of our website so you do not have to re-enter it; and identify your device after you have logged in to a secure page, so our web server can maintain your session.
b) Performance cookies. These help us improve our website by gathering statistics on site effectiveness, tracking visits, and recognising returning browsers to improve the experience for repeat visitors.
c) Functionality cookies. These perform certain functions while you are on the website, such as sharing content on social media, and recognising you when you return so we can remember your preferences (for example, your choice of language or region).
d) Advertising cookies. These record your visit to our website and your response to our online advertisements, and track pages and links you have followed. We use this to make our website more relevant to your interests, provide advertisements likely to interest you, limit how often you see an advertisement, and evaluate our marketing programmes.
e) Analytics cookies. These help us understand how visitors interact with our website, including metrics such as number of visitors, bounce rate and traffic sources.
6. Third-party cookies
Our website may also incorporate cookies from third parties — other service providers and partners — for the purpose of research, advertising and analysis of website use.
7. Managing cookies
Most web browsers are set up to accept cookies automatically. You have the right to change your browser settings to decline cookies at any time. If you block all cookies, including strictly necessary ones, some features of our website may not work properly. You can turn off or disable cookies at any time through your browser settings.
Contact us
If you have questions about this Cookies Guideline or how we handle your personal data, please contact our Data Protection Officer:
Bank of Africa Kenya Limited
BOA House, Karuna Close, Off Waiyaki Way, Westlands, Nairobi
P.O Box 69562-00400, Nairobi, Kenya
Tel: 0703 058 000 / 0203 275 000
Email: dpo@boakenya.com